FAQ - Tixify RFID Event Solutions

Can RFID cashless system help me with targeted marketing and personalisation?

Yes, absolutely! Cashless payment systems generate a wealth of data, giving event organizers the tools to create personalized experiences and offer tailored marketing campaigns. With this attendee data, organizers can craft customized promotions, loyalty rewards, and recommendations, making the event more engaging and maximizing revenue opportunities.

Do you want to provide a modern digital experience that attendees are looking for?

Today's event-goers are increasingly seeking for user-friendly, convenient and digitised event experience. The adoption of RFID cashless payments has firmly established itself as a consumer preference, particularly at festivals. A testament to this shift is the annual growth in online top-ups for RFID wristbands, reflecting the increasing popularity and habitual use of this technology.

Do you want to improve the VIP experience at your event?

Today's audiences exhibit increased expectations, and they are often willing to invest more in securing their desired event experiences. This trend is evident in the growing VIP audience, as observed at festivals we partnered with this summer.

Utilizing RFID technology and our cashless solution, we effectively cater to the unique needs of these exclusive attendee groups, setting them apart from the general audience. The RFID wristbands they wear encapsulate the vital information necessary for accessing restricted areas and enjoying a range of exclusive benefits.

Do you want to create trust with your customers?

Setting up an online cashless account puts attendees in command of their expenses, providing them with the flexibility to monitor their balances and transaction history whenever they wish. Moreover, post-event, they can effortlessly initiate refund requests for any unused balances, contingent on event policies.

Effective communication is the cornerstone of this process. When attendees are informed that they can conveniently preload funds online prior to the event, saving time, and that unspent balances are refundable, it encourages them to load larger sums upfront, simplifying their purchase decisions and minimizing concerns

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How does real-time data tracking enhance your business?

Modern technology empowers event organizers to collect a wealth of valuable data. RFID cashless payment and access control, in particular, enable the gathering and generation of data for in-depth analysis of event activities, including sales points, bartender performance, and timeframes. Leveraging this data strategically enhances resource optimization and drives actions across event organization, communication, and building attendee loyalty

Do you want to boost your sales and revenue?

Implementing an RFID cashless system at your event can significantly enhance your revenue through various avenues, both direct and indirect. The most immediate impact is seen in increased sales, as reduced bar queues translate to higher sales of food and drinks. Moreover, the system enables you to provide personalized promotions, fostering audience loyalty.

Additionally, RFID cashless technology opens up opportunities with sponsors. It introduces a fresh communication channel, the RFID wristband, where sponsors can showcase their brand imagery. The data collected through this system can also prove valuable to sponsors, aiding them in better strategizing their brand activations.

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How can I control capacity and restricted areas more effectively?

In addition to their utility at entrances, RFID wristbands play a pivotal role in efficiently managing capacity and controlling access to exclusive areas, such as backstage or VIP zones. Each attendee's access privileges are encoded onto their wristband, enabling RFID readers to swiftly grant or restrict entry to specific locations. This streamlined process offers a significant advantage over visually verifying various wristband colors, ensuring more efficient access control.

How can I reduce queuing?

The use of RFID technology at events offers enormous advantage – the reduction of queues at critical points. This results in swift entry at venue gates and quicker service at bars, enhancing the overall event experience.

From an attendee's perspective, shorter queues translate to more time enjoying the event, which is undoubtedly a relief. However, the benefits extend to event organizers as well. Streamlined access control not only ensures secure entry but also sets a positive impression by getting people into the event promptly.

Moreover, shorter bar queues mean staff can cater to more orders and transactions in less time, leading to increased sales and overall efficiency. This dual advantage not only enhances the attendee experience but also contributes to the event's financial success.

Do cashless payments have any transaction limits?

You have the flexibility to establish transaction limits for the prevention of fraudulent activities and to ensure seamless operations. We are happy to assist you with setting this up.

How secure are the wristbands you work with?

Our event wristbands are renowned for their top-notch security and have earned the trust of major festivals worldwide. With a range of patented tamper-proof and non-transferrable locks, our wristbands are designed for utmost security. The majority of our wristbands feature a single-use design, ensuring they cannot be passed on to another user once applied, as they must be cut off for removal.

How can resistance from customers and vendors be addressed when introducing a cashless payment system?

Implementing a cashless payment system can encounter resistance from customers and vendors familiar with cash transactions. Overcoming this initial resistance involves educating stakeholders on the system's advantages, security features, and user-friendliness. Providing incentives, like discounts and exclusive offers for cashless transactions, can effectively drive adoption.

How can I ensure the effective use of the cashless payment system by my customers?

Tixify offers an exceptionally user-friendly interface for both customers and staff, designed to streamline the ordering process for quicker product delivery. With this intuitive system, you can anticipate a smooth experience at your event. We do advise informing your attendees in advance about the cashless system, and we're here to assist with event-specific branded materials.

Is it possible to tailor the payment platform to match with my festival's branding?

Certainly! Our offerings encompass extensive customization choices, allowing you to personalize everything from your logo and theme colors to a fully customized festival portal. Explore our demos for a glimpse of the available possibilities, or reach out to us to explore how we can enhance your event.

Do you want to understand your fans?

Through cashless transactions, you gain access to comprehensive transaction data that unveils top-selling items and peak purchasing trends across locations, vendors, and items for each customer. This insight allows you to understand each fan's spending patterns and habits during your event, providing invaluable information to optimize revenue and meet your fans' preferences.

Do you want to lower operational costs?

At first glance, establishing a cashless infrastructure may appear cost-intensive. However, the expenses tied to cash handling are not budget-friendly either. By transitioning to a cashless system, you effectively eliminate the overhead associated with cash management and transportation. Going cashless means no more expenses for ordering, counting, or weighing tokens and physical currency, leading to both time and cost savings, notably in terms of staffing expenditures.

Do you want to provide more safer and hygienic environment?

At cashless events, all transactions occur through visitors' wristbands, eliminating physical cash or token exchanges. This feature is particularly advantageous for individuals concerned about the potential spread of germs or viruses, especially in the post-Covid-19 era

What advantages does access and zone management offer?

Our solutions empower you to efficiently control crowd flow and gain real-time insights into foot traffic. Identify and address venue bottlenecks promptly, enabling informed operational enhancements. Additionally, optimize access and zone allocation, minimizing staffing and security expenses.

Is it possible to enable RFID technology in items other than wristbands?

Absolutely yes. While wristbands are a popular choice for implementing RFID technology, it's worth noting that RFID tags can be seamlessly integrated into a diverse array of items, such as lanyards, tickets, cards, arm bands, and more.

What is RFID technology?

RFID, which stands for Radio Frequency Identification, employs radio waves to capture data on RFID tags and transmit it to a back-end computer system. This adaptable cashless technology can be embedded in a wide range of items, including season tickets, wristbands, and lanyard passes.

How does a closed loop system mean?

A closed loop system is your self-contained payment ecosystem, with all customer transaction data at your disposal, offering valuable insights into customer behavior. In contrast, open loop systems rely on third-party payment processors, like Apple Pay or Paypal, where customer information is owned by these external entities, limiting your direct access to customer insights.

What are the pros in going cashless?

Here are some compelling reasons to consider a cashless RFID solution for your events:

Versatility: RFID technology can be embedded in various forms, such as season tickets, wristbands, lanyard passes, and even manicures, providing a wide range of options for your event attendees.
Faster Transactions: Cashless payments are 63% faster than cash payments, leading to shorter lines and an improved guest experience. RFID wristbands streamline the transaction process at live events.
Minimize Fraud and Theft: With over 1.7 million fraud cases reported in the UK in 2019, RFID wristbands offer a secure way to reduce fraud. Guests carrying wristbands instead of physical cash make them less vulnerable to theft. Plus, RFID technology simplifies the post-event financial reconciliation process.
Internet Not Required: RFID technology works in locations with limited connectivity, making it suitable for events in challenging environments.
Profitable for Businesses: RFID wristbands benefit both consumers and businesses. They can increase revenue by promoting higher spending among attendees, with an average 30% higher transaction amount using cashless payments. Preloading accounts with RFID enables better financial planning.
Hassle-Free: RFID is ideal for locations where carrying bags, wallets, or credit cards is inconvenient, such as beach clubs, extreme sports events, or events involving children. It empowers attendees to spend safely without the need for adults.
Data and Insights: RFID systems, when used with the right supplier, provide valuable insights into attendee behavior. You can collect data on the number of attendees, average transaction volumes, and popular items. This data enables better event planning and a higher return on investment (ROI).

Incorporating a cashless RFID solution offers convenience, security, and valuable insights, enhancing the overall experience for both event organizers and attendees.

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Is going cashless safe?

Enhance event security with RFID wristbands: reduce fraud safely and effectively. with RFID wristbands, guests can go cash-free, minimizing the risk of theft from pickpockets and thieves.

What does going cashless mean?

Enjoy cashless convenience with RFID wristbands: say goodbye to cash and credit cards! Using secure RFID technology, guests can easily link payment information to their RFID bands before the event, making transactions as simple as a scan or tap.

How do i request a refund?

Find the event that you attended on the list of refund portals and click on it to go to the event's Cashless Portal.

In this online portal you will be able to see your topup and purchase history as well and print it for your records in case you need it.

I lost my wristband / I can't access the cashless portal

In some cases we will be able to help.

I have a complaint / There is an error in my purchase history or refunded amount.

If you have any question about the legitimacy of your refund or transaction history please contact us and let us know.

The event i attendeed is not listed in the refund portals

If the event you attended is not listed above, the organizer might have already stopped accepting refund requests inline with the terms of the event.

Please note that Tixify can’t issue any refund, but you can contact the organizer of the event directly.

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